This policy applies to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. shipping costs:
We charge the following for shipping on all USA orders.
- USPS First Class (3-5 Days) shipping charge $4.99
- USPS Priority mail (2-3 Day) shipping charge $12.99
B. Transit, Handling & Order Cut off Time Domestically:
In general, domestic shipments are in transit for 3 – 5 days (Monday to Friday). The order cut-off time will be 05:00 PM Pacific Standard Time (Los Angeles). Domestic order handling time is 1-2 business day (Monday to Friday).
C. Delivery Terms:
We use the USPS to deliver the product.
E. Change of Delivery Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at support@allpetthings.com or Call Us at +1 844-912-3800
.
F. Cancellations:
There are no cancellations allowed. See refund & exchange policy for further information.
G. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Customer Support
Email Us: support@allpetthings.com
Call Us: +1 844-912-3800
Hours of Operation:
08:00 – 17:00 PDT
Business Address:
3908 E Broadway Rd
Phoenix, AZ 85040