Returns & Refund Policy

By placing an order through All Pet Things you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA orders. We do not ship or serve countries outside of the United States

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the new condition, unworn or unused, with tags, and its original packaging.

2. RETURN PROCESS

To start a return, you can contact us at support@allpetthings.com or call us at (844) 912-3800. If your return is accepted, we’ll send instructions on how and where to send your package.

3. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our e-mail. support@allpetthings.com

4. EXCHANGES

We can exchange products that are damaged, wrong product received, wrong size, or defective. If you need to exchange an item please contact us at support@allpetthings.com or call us at (844) 912-3800

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. CANCELLATIONS
See our shipping policy page for details.

Customer Support :
(844) 912-3800 9am to 7pm PDT.
support@allpetthings.com

Free shipping on orders over $35